Shipping and Delivery Policy:

How soon will my order reach me?

We try to ship products within 48 hours of placing the order. The time taken to deliver the products to you depends on the location of delivery. Keeping up with our sustainability theme, there can be certain items, on sale in our store like from Sellers - RHIZOME & Use Me Works; which will be specifically made for you, once you place an order. We request you to read the description section in product page for such information. These products, which will be made on order for you, will take a little longer than the others to reach you. We sincerely hope that you will stay patient, for sake of  the greater good and support such sellers.

Typically, metro cities will receive the products within 3-5 days of shipping the product and non-metros will receive the product in 7- 10 days of shipping.

How reliable are your delivery services?

We have partnered with some  of the best & reliable logistic service provided in the market - Delhivery, FedEx, Blue Dart, Express Bees etc. They work with military like efficiency for the delivery of your product package. 

Although there can be delays due to events of Force Majeure, including COVID-19 Norms & Laws.

Why are my products arriving in multiple shipments?

Since we sell products from multiple sellers, and you probably must have bought articles from suppliers located in different parts of India and hence the order must have have been split into multiple packages based on the location of the seller. This is the reason why your products are arriving in multiple shipments.

Do you charge for shipping?

Yes, we charge a nominal fee based on the total weight of your order. All orders above Rs 2000 are eligible for free shipping.

How will I know if my order has been shipped?

You will receive a notification from us with the tracking details once the shipment has been booked. You can track your order until it reaches you safely.

What do I do if I have a special request pertaining to my order?

We love special requests. Just drop us a note at hello@23stories.in or Whatsapp us at +91 8800832028 or just a chat at our chat window on the website.

Do you ship internationally?

No, we do not ship internationally from 2323designs.in, but we intend to start the service in the near future. You may though separately enquire with us for overseas shipping. Write to us at hello@23stories.in or WhatsApp us at +91 8800832028 or just a chat at our chat window on the website. This helps us get you the best shipping rates possible to your location. Free shipping is not applicable to international orders.

 How long does it take for my international order to reach me?

We ship through Aramex and it typically reaches the destination in 10-15 days after shipping. Any customs related delay or costs are to be borne by the customer.

Do you offer COD?

Yes, we do offer COD ( Cash on Delivery) facility but with some conditions attached - 1. Minimum purchase amount must be at least Rs.500 & the maximum purchase can be Rs.5000. All purchases in this price band will qualify for COD facility. 2. E-Gift cards do not qualify for COD purchase facility, gift cards must only be bought on pre-paid basis. The COD limits set are subject to change, you will see the limits displayed at check out.